Privacy Policy

How Rinsedynam collects, uses, and protects your personal information.

Effective date:

1. Introduction

This Privacy Policy describes how Rinsedynam ("we," "us," or "our") collects, uses, stores, and protects personal data when you visit rinsedynam.world, use our contact forms, purchase educational products, or engage with our meal planning consultation services. We are committed to protecting your privacy and processing personal data in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) where applicable, and other relevant data protection laws.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services.

2. Data Controller Information

The data controller responsible for your personal data is:

  • Company Name: Rinsedynam
  • Address: 1573 Haight St, San Francisco, CA 94117, USA
  • Phone: +1 415-863-0999
  • Email: assist@rinsedynam.world
  • Website: https://rinsedynam.world

For any privacy-related inquiries, data subject requests, or concerns about how your personal data is handled, please contact us using the details above. We will respond to verified requests within the timeframes required by applicable law.

3. Personal Data We Collect

We may collect and process the following categories of personal data depending on how you interact with our website and services:

3.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, and message content submitted through our contact form.
  • Consultation Details: Scheduling preferences, dietary planning goals described in your inquiry, and any additional information you voluntarily share when requesting a consultation.
  • Purchase Information: Billing name, email address, and transaction details when you purchase meal plan templates or educational products.
  • Consent Records: Records of your GDPR consent checkbox selections and cookie preference choices.

3.2 Information Collected Automatically

  • Technical Data: IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, referral URLs, click patterns, and navigation paths within the website.
  • Cookie Data: Information stored through cookies and similar technologies as described in our Cookie Policy.

3.3 Information We Do Not Collect

We do not intentionally collect sensitive personal data such as health records, medical diagnoses, government identification numbers, or financial account credentials through our website forms. Our contact form is not designed for transmitting medical information. Please do not submit health-related details through our general inquiry form.

4. Purposes of Data Processing

We process your personal data for the following specific purposes:

  • Responding to Inquiries: To read, process, and reply to messages submitted through our contact form within our stated response timeframe.
  • Service Delivery: To schedule and conduct meal planning consultations, deliver purchased templates and educational materials, and provide customer support.
  • Website Operation: To maintain website functionality, security, and performance, including load balancing and error monitoring.
  • Analytics: To understand how visitors use our website, identify popular content, and improve user experience — only when you have consented to analytics cookies.
  • Marketing: To send informational updates about our services when you have opted in, and to measure the effectiveness of advertising campaigns — only when you have consented to marketing cookies or provided explicit email consent.
  • Legal Compliance: To comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms of Use.
  • Fraud Prevention: To detect and prevent unauthorized access, fraudulent transactions, and abuse of our services.

Under the GDPR, we rely on the following legal bases for processing personal data:

  • Consent (Article 6(1)(a)): When you submit our contact form with the GDPR consent checkbox, accept non-essential cookies, or opt in to marketing communications.
  • Contract Performance (Article 6(1)(b)): When processing is necessary to fulfill a contract with you, such as delivering purchased meal plan templates or conducting a scheduled consultation.
  • Legitimate Interests (Article 6(1)(f)): When processing is necessary for our legitimate business interests, such as website security, fraud prevention, and internal analytics using aggregated data — balanced against your rights and freedoms.
  • Legal Obligation (Article 6(1)(c)): When processing is required to comply with applicable laws, tax regulations, or court orders.

6. Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law:

  • Contact Form Submissions: Retained for 24 months from the date of submission, then securely deleted unless an active business relationship exists.
  • Consultation Records: Retained for 36 months following the last consultation session to support follow-up inquiries and service continuity.
  • Purchase and Transaction Records: Retained for 7 years to comply with tax and accounting obligations under U.S. law.
  • Cookie Consent Records: Retained for 12 months, after which consent is re-requested.
  • Analytics Data: Aggregated analytics data is retained for 26 months. Individual identifiers are anonymized after 14 months when analytics cookies are accepted.
  • Marketing Consent Records: Retained until you withdraw consent, plus 6 months for record-keeping purposes.

When retention periods expire, personal data is securely deleted or anonymized so that it can no longer be associated with you.

7. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share personal data with the following categories of recipients under strict contractual safeguards:

  • Service Providers: Hosting providers, email delivery services, payment processors, and analytics platforms that assist in operating our website and delivering services. These providers process data only on our instructions and are bound by data processing agreements.
  • Professional Advisors: Legal, accounting, or consulting professionals bound by confidentiality obligations when necessary for compliance or dispute resolution.
  • Legal Authorities: When required by law, court order, or governmental regulation, or to protect our rights, safety, or property.

International data transfers outside the European Economic Area, if any, are conducted using appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

8. Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • HTTPS encryption for all data transmitted between your browser and our servers.
  • Access controls limiting personal data access to authorized personnel with a legitimate need.
  • Regular security assessments and software updates for our hosting infrastructure.
  • Secure storage practices for digital records containing personal data.
  • Employee training on data protection principles and incident response procedures.

While we take reasonable measures to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to notifying affected individuals and relevant authorities of data breaches as required by applicable law.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data when it is no longer necessary or when you withdraw consent.
  • Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
  • Right to Data Portability: Receive your personal data in a structured, machine-readable format where technically feasible.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
  • Right to Lodge a Complaint: File a complaint with a supervisory authority, such as your local data protection authority in the EU or the California Privacy Protection Agency.

To exercise any of these rights, contact us at assist@rinsedynam.world with sufficient information to verify your identity. We will respond within 30 days, or within the timeframe required by applicable law.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verified parental consent, we will take steps to delete that information promptly. Parents or guardians who believe their child has provided personal data to us should contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this page regularly to stay informed about how we protect your data.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Rinsedynam
  • 1573 Haight St, San Francisco, CA 94117, USA
  • Phone: +1 415-863-0999
  • Email: assist@rinsedynam.world